Interview with Danny Bowers: Enhancing Car Park Management with Park & Control
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Meet Danny Bowers, a distinguished business owner and property manager of several flourishing private commercial property holding companies located in Guildford, Surrey. Danny adeptly oversees a diverse range of responsibilities, from orchestrating the operations of retail and leisure operators to providing office spaces to discerning occupants. In addition to these dynamic roles, Danny efficiently controls a good number of bustling car parks.
We are honoured to present Danny's invaluable insights, which he graciously shared during a brief respite while awaiting his flight in the departure lounge at the airport. (We extend our sincere appreciation to Danny for dedicating his valuable time to this interview, recognising that he could have chosen alternative distractions amidst his thriving business ventures.)
Now, let's delve into Danny's experiences and discover how Park & Control has significantly enhanced car park management for him and his esteemed clientele.
We began by asking Danny to describe his experience with previous car park management service providers, before the decision to transition to Park & Control?
We've had our fair share of experiences with car park management companies over the years. To be honest, it was often a hassle. We’d encountered issues like wrongly issued parking tickets, and that consumed a significant amount of my time. The revenue from the parking controls often went to the service providers, even though they offered us kickbacks, which we never accepted.
So, what factors and considerations influenced his decision to switch specifically to Park & Control? Were their specific aspects of Park & Control's approach that he could highlight, and offerings that attracted him to make the change?
Well, the turning point was when Park & Control came along with a promise - to handle everything efficiently and at no cost to me as a landowner. That got my attention. You assured us that you could execute the service without any friction, and they've certainly delivered on that promise. Choosing a new supplier is always a matter of faith, but Park & Control has gone beyond our expectations.
Park & Control has evolved since the time Danny first engaged Park & Control’s services. Are there specific services or solutions that he currently finds most valuable and aligned with his needs as a landowner? Indeed, we wanted to ask, does he perceive any evolution of Park & Control's services and approach since our collaboration began?
Absolutely, I've been happy with your service right from the early days, even when there were teething problems. What's most reassuring is your commitment to removing friction from our relationships. You've become a safe pair of hands, allowing me to focus on other aspects of our operations. Importantly, our clients quickly gain the same level of confidence in Park & Control when they interact directly. That trustworthiness is invaluable.
Since moving to Park & Control, what differences and improvements has Danny observed in the car parks?
One of the most significant improvements is the seamless way you provide the service. The company is incredibly customer-focused, not only in their interactions with us as their client but also when they engage with our clients directly. The communication has been impeccable, and that's something we highly value.
We enquired as to what feedback he’d received in terms of tenants' satisfaction and/or convenience, specifically from staff or motorists visiting the car parks?
Our clients are not just satisfied; they're reassured by what we, ourselves, provide, and we couldn't offer it as effectively without Park & Control. Park & Control’s presence has significantly improved our relationships with our parking clients. Our tenants and visitors have expressed their satisfaction, especially in terms of convenience and hassle-free parking.
Considering Danny’s current experience with Park & Control, are there specific qualities or aspects of Park & Control’s services, values, and approach that have stood out and contributed to this ongoing collaboration?
I'm genuinely satisfied with every contact I have with David or Russell from Park & Control. Their team has consistently made interactions painless and reassuring, and that's something you don't often find in service providers.
We wanted to know, in Danny’s view, how well does Park & Control's current approach and offerings align with his current needs as a landowner, especially in the context of evolving industry requirements and his own business objectives?
Park & Control's current approach aligns perfectly with our current needs. They've not only met but exceeded our expectations. Right now, I can't think of any other immediate needs in this area.
So, looking ahead, does Danny see opportunities for further collaboration or enhancements in his partnership with Park & Control based on his current and evolving needs as a landowner?
While I can't think of immediate areas for expansion, I'm open to exploring possibilities if Park & Control comes forward with suggestions. They've consistently shown their commitment to delivering the highest quality service, and I wouldn't hesitate to consider future collaborations.
Towards the end of the interview, Danny restated his thanks to Park & Control, having solved a significant problem for him, saving him valuable time and enhancing relationships with parking clients.
But he didn’t stop there. In fact, he put to us a terrific suggestion for us to create an app for clients to manage their own exemption list independently as a valuable addition to our services. It’s certainly something to think about and, in the spirit of our partnership and collaborative approach, we would
like to express genuine appreciation for Danny's valuable input; we’re dedicated to continually enhancing our services based on valuable feedback from clients.
Danny's willingness to share suggestions highlights the strength of our collaborative relationship, built on trust and the shared goal of providing the best possible service to our clients.
